Closing Bulk Tickets in a Project without granting Admin permission

[Shamsudeen Jameer]

Hello,

I have a project where tickets get created.  Support-End users sometime received multiple duplicate alerts when our systems generated it.  I would like to grant them bulk permission to select the tickets and close them out all at once instead of just individual ticket.   I checked with my Jira admin and they mentioned only Admin permission is allow which we can't assign to Support-End users.  Is there a way to explicitly grant only the bulk permission access from within Admin permission or another way without giving Support-End users more access they don't need?

Thanks!

[Sebastian Krzewiński]

Hi!

You don't have to grant Jira admin permission to give someone bulk permission. What you can do is to grant bulk change permission in global permissions - https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/

Regards,

Seba

[Shamsudeen Jameer]

@Sebastian Krzewiński Thanks for the information.  The steps provided is for a global change which is not what I'm looking for.  Currently we have separate project page and I would only like to apply that bulk permission to a single project page. 

I see the bulk change when searching all issue options



I don't see the bulk option within project page


Thanks!

[Sebastian Krzewiński]

Can you add screenshots again? I can't load them.

[Shamsudeen Jameer]

@Sebastian Krzewiński screenshots uploaded. 

[Sebastian Krzewiński]

Based on screenshots I see that you are want to have bulk option in JSM Queues. This is not possible. Only place where bulk will be available is in searching issues.