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Closed ticket still visible in 'All open' queue

Ricardo Rodrigues
Ricardo Rodrigues August 21, 2020

Hi folks,

A real simple solution might be warranted here, but I didn't know where to look.

I just closed a ticket in our Service Desk project, but even though the ticket has a status of Closed, it's still visible in my 'All open' queue.

What gives? 

Thanks in advance.

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Jack Brickey
Jack Brickey
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August 22, 2020

Ditto

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Jack Brickey
Jack Brickey
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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August 21, 2020

You need to ensure the Resolution is set when a ticket is closed.

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Dale Bronk
Dale Bronk December 22, 2023

I know this is an old ticket but I'm having same issue and can't find how to set the resolution field.

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