Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Clone tickets on a monthly basis automation

For a Classic software project type, I'm interested in having either some Jira Automation or even a piece of code that I can run on a monthly basis that will duplicate a set of existing tickets.

Ideally, I'll be able to add a text in the new cloned tickets, but just being able to clone them would be more than helpful.

Can anyone please point me in the right direction on how to achieve this?

2 answers

0 votes
Flavien Gache Community Leader Nov 03, 2020

Hi Cristian.

To achieve this you could use Automation. Go to your project settings and click on the third tab on the left (Automation).

Then, select a trigger to... well trigger your rule. :) It can be the moment when you create the ticket, the moment the ticket is transitioned etc... Or even a scheduled trigger (ex : every month, do this rule).

After selecting your trigger you can select either a condition ("if my ticket is in status x for example") or directly the clone action (select the action block and the clone ticket option).

I suggest you try the automation rule to get familiar with it before conceiving your final rule. If you have more specific demands I'll be happy to help.

Let me know ;)

Hi Flavien,

Thanks for the reply! I started looking at the Automation after sending this, will give it a try.

Like Flavien Gache likes this

I semi-successfully automatically clone my issues on a daily, weekly or monthly basis - depending on whether the issue has a "dailyrepeating", "weeklyrepeating" and "monthlyrepeating" Label.

You can set the due date of your new issue using something like

{{issue.duedate.plusDays(1)}}

or

{{now.plusDays(1)}}

 

The problem I have currently is: There is no "clones"/"is cloned by" Link created by Jira/Automation.  THIS SEEMS LIKE A BUG TO ME (I would like it to work like any other clone action).   IS THIS A BUG or a FEATURE??

 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

170 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you