Client users should be able to see only client specific tickets in a project

[Katpro Systems]

We need to change that setting and ensure that only client tickets created by them, assigned to them or reported by them across any user from that client team only should be displayed to them.

[Alex Koxaras _Relational_]

Hi @Katpro Systems and welcome to the community,

If by "clients" you are referring to "jira customers" then you have to separate your customers into different organizations. And make sure that each request type is bound to the specific organization.

[Devon Montoya]

Good day,

I'm just setting up a new Service Desk for the first time, (first time using JIRA again in a decade). I'm curious, what if you have multiple customer organizations and you want them all to use the same request type, (bug, issues, request), but only see requests for their org?

Reading your response, that woudl suggest that I need a set of request types for each org?

Thanks in advance