Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Client specific documents

Hi there,

Is it possible to have client specific documents on the customer portal? For example, could we add a document that is only accessible to a customer once they log in to the customer portal.


~ Ali

1 answer

0 votes

@Alice Pyle -

Customer specific documentation access should be control via the host of the documentation and not within JSM portal if possible.  If you want to use the JSM portal to control the access, then you may want to control who can access your JSM project(s).  

Example - having a separate project for the specific customer groups.

Here is how to lockdown the project access -

Project settings >> Customer permissions


If a user is not added as a customer to the project, then he/she will not even see the project listed in the JSM portal, thus be able to see the documentations associated with the project.

Hope this gives you some ideas.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

164 views 1 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you