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Clear Organization field for Customers in JSM

Paolo Zanfei
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 31, 2023

Hello all!

We have a group with a few hundred customers inside a service project. Is there a way to bulk remove their organization tag without removing them from our Service Project?

Example1.png

When I click into the group, I can only remove them.

Example2.PNG

 

1 answer

1 accepted

4 votes
Answer accepted
Fernando Eugênio da Silva
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 31, 2023

@Paolo Zanfei , Welcome to the Atlassian Community!

 

Just to be clear:

The idea is to remove some customers in bulk without delete the organization, right?

If this is your idea, one of the ways to do this is using REST API to remove users from organization: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-user-delete

If this is not your case, could you describe with more details, please?

Paolo Zanfei
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 31, 2023

Yup this is it. Thank you!

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