Clear Organization field for Customers in JSM

[Paolo Zanfei]

Hello all!

We have a group with a few hundred customers inside a service project. Is there a way to bulk remove their organization tag without removing them from our Service Project?

When I click into the group, I can only remove them.

[Fernando Eugênio da Silva · Accepted solution]

@Paolo Zanfei , Welcome to the Atlassian Community!

Just to be clear:

The idea is to remove some customers in bulk without delete the organization, right?

If this is your idea, one of the ways to do this is using REST API to remove users from organization: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-user-delete

If this is not your case, could you describe with more details, please?

[Paolo Zanfei]

Yup this is it. Thank you!