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Classification categories for both incidents and service requests

Muhammad Ali Khan March 27, 2024

I am currently using Microsoft System Center Service Manager(GridPro) and we have Classification categories for both incidents and service requests. Let me share example below.

For Service Requests we have:

End-User Hardware \ Printer \ Dispose Assessment
End-User Hardware \ Printer \ Installation
End-User Hardware \ Printer \ Preventive Maintenance
End-User Hardware \ Printer \ Relocation
End-User Hardware \ Printer \ Replacement

For Service Incident Requests we have:

End-User Hardware \ Printer \ Troubleshoot

Here End-User Hardware is the first category, Printer is second category and the Task/operation( i-e Installation, troubleshoot) is the third category.

We have a single field where we define Classification categories for incident requests and service requests. I want to the standard JIRA field where I can define Classification categories close to Microsoft System Center Service Manager(GridPro).

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