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Hello, I would like to know if in JIRA Service Management, the checklist feature is integrated like in JIRA Cloud, or if it's necessary to download an app within JSM to have the checklist option.
Thanks in advance!
If you decide to consider third parties apps, I would like to also recommend our Multiple Checklists for Jira. It allows you to add checklists to your Jira Serve Management issues. Some of its features are:
However, our checklists works only in Jira issue view, meaning that those checklists won't be visible for your customers on their form. If it is still something that would interest you, you can try out our checklists for free or in an Interactive Demo here.
Have a great day!
Out of the box, it is not supported. However, you can search in Atlassian Marketplace for third party add-on that support your ask -
Take a look at this add-on that I found -
Hope this also helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
As mentioned you would need a third-party checklist app to achieve this.
In case of any questions, you can contact us directly here.