Hello, I would like to know if in JIRA Service Management, the checklist feature is integrated like in JIRA Cloud, or if it's necessary to download an app within JSM to have the checklist option.
Thanks in advance!
You would need to download an app for that. Here are some options for you to consider. I see that you are on a free plan, but many of these apps have a cost. You can filter to find ones that are free for your plan though.
Hey, @Daniel Bermudez
You will probably need a checklist app for a checklist option in JSM. There are some handy options like Smart Checklist that allow you to add checklists even to the Service Management Portal so the users can see the progress on their request in real-time.
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Hello,
If you decide to consider third parties apps, I would like to also recommend our Multiple Checklists for Jira. It allows you to add checklists to your Jira Serve Management issues. Some of its features are:
However, our checklists works only in Jira issue view, meaning that those checklists won't be visible for your customers on their form. If it is still something that would interest you, you can try out our checklists for free or in an Interactive Demo here.
Have a great day!
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Out of the box, it is not supported. However, you can search in Atlassian Marketplace for third party add-on that support your ask -
Take a look at this add-on that I found -
https://marketplace.atlassian.com/apps/1211562/checklist-for-jira?tab=overview&hosting=cloud
Hope this also helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
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As mentioned you would need a third-party checklist app to achieve this.
you might consider our Issue Checklist for Jira. Free app, which allows you to create multiple checklists inside of the issue view.
You can add a checklist automatically to newly created issues using Checklist Templates. You can also use automation in many different ways to enhance your work.
In case of any questions, you can contact us directly here.
Cheers!
Gracjan
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