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Checklist in JSM

Daniel Bermudez
Contributor
November 13, 2023

Hello, I would like to know if in JIRA Service Management, the checklist feature is integrated like in JIRA Cloud, or if it's necessary to download an app within JSM to have the checklist option.

Thanks in advance! 

5 answers

1 vote
Kian Stack Mumo Systems
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 13, 2023

@Daniel Bermudez

 

You would need to download an app for that. Here are some options for you to consider. I see that you are on a free plan, but many of these apps have a cost. You can filter to find ones that are free for your plan though.

0 votes
Oleksandr Siryi_Railsware_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
November 27, 2023

Hey, @Daniel Bermudez 

You will probably need a checklist app for a checklist option in JSM. There are some handy options like Smart Checklist that allow you to add checklists even to the Service Management Portal so the users can see the progress on their request in real-time. 

jsm.png

0 votes
Ewa Grabowska-Ptak_SolDevelo_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
November 13, 2023

Hello,

If you decide to consider third parties apps, I would like to also recommend our Multiple Checklists for Jira. It allows you to add checklists to your Jira Serve Management issues. Some of its features are:

  • Customizable statuses, so that you can communicate the progress on the checklist item however you like.
  • Automations, which gives you possibility to add checklists templates automatically, when specific parameters are met.
  • Workflow validators, which can help you to enforce some rules, for example that you can't complete task before the checklist is completed.

    mchecklists.gif

However, our checklists works only in Jira issue view, meaning that those checklists won't be visible for your customers on their form. If it is still something that would interest you, you can try out our checklists for free or in an Interactive Demo here.

 

Have a great day!

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 13, 2023

@Daniel Bermudez -

Out of the box, it is not supported.  However, you can search in Atlassian Marketplace for third party add-on that support your ask -

Take a look at this add-on that I found -

https://marketplace.atlassian.com/apps/1211562/checklist-for-jira?tab=overview&hosting=cloud

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

0 votes
Gracjan Wesołowski _HeroCoders_
Rising Star
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November 13, 2023

Hi @Daniel Bermudez 

As mentioned you would need a third-party checklist app to achieve this.

you might consider our Issue Checklist for Jira. Free app, which allows you to create multiple checklists inside of the issue view.

multiple-checklist (1).png

You can add a checklist automatically to newly created issues using Checklist Templates. You can also use automation in many different ways to enhance your work.

Checklist_2.jpg

In case of any questions, you can contact us directly here.

Cheers!

Gracjan

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