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How can we integrate ChatGPT and Jira Service Management such that where a customer can have conversation with a bot which is powered by ChatGPT and post discussion a ticket gets created.
You might not need to, I suggest taking a look at Atlassian Assist (https://marketplace.atlassian.com/apps/1220442/atlassian-assist?tab=overview&hosting=cloud)
and also Atlassian Intelligence which was announced on Team 23
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