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ChatGPT and Jira Service Management Integration

Mayur Gaikwad_Tech PMO May 9, 2023

How can we integrate ChatGPT and Jira Service Management such that where a customer can have conversation with a bot which is powered by ChatGPT and post discussion a ticket gets created. 

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January 18, 2024
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Dirk Ronsmans
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May 9, 2023

Hey @Mayur Gaikwad_Tech PMO 

You might not need to, I suggest taking a look at Atlassian Assist (

and also Atlassian Intelligence which was announced on Team 23

Andrew Boeger May 17, 2024

We've deployed Atlassian Intelligence here via Assist and watching current capabilities of ChatGPT 4o today - Atlassian's product provides very little "modern" value. 

Atlassian leaves all the training, designing, and content creation behind the chatbot to you, the admin. Vs simply connecting your users to existing bots that are already trained and can do far more than you could ever train your Atlassian bot to do. 

I'm currently looking for the best way to shut off Atlassian Assist and use a custom ChatGPT integration.

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