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Chat Feature

Jeremy Tatro
Jeremy Tatro
Contributor
October 24, 2023

I have set up the Assist chat feature so customers can raise requests from Slack. I added the request types that I want them to use as well. I tested everything to make sure it works. I have one request type that has a form attached to it as well. When I try to raise a request using that request type, I don't get the option to fill out the form.  Is there a setting that I am missing to allow the form to be filled out by using the Assist feature in slack or is that not an option? 

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Mikael Sandberg
Mikael Sandberg
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October 24, 2023

Currently forms are not supported in Assist, there is a suggestion to have that added, see JSDCLOUD-13190. I would suggest that you go there and add your vote to it.

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Sonal Sinha
Sonal Sinha
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August 30, 2024

Does anyone know plans for chat feature, chat bot within JSM. Plans to release.

 

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