Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Chat Feature

Jeremy Tatro
Jeremy Tatro October 24, 2023

I have set up the Assist chat feature so customers can raise requests from Slack. I added the request types that I want them to use as well. I tested everything to make sure it works. I have one request type that has a form attached to it as well. When I try to raise a request using that request type, I don't get the option to fill out the form.  Is there a setting that I am missing to allow the form to be filled out by using the Assist feature in slack or is that not an option? 

Answer
Watch
Like Be the first to like this
323 views

2 answers

1 accepted

0 votes
Answer accepted
Mikael Sandberg
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 24, 2023

Currently forms are not supported in Assist, there is a suggestion to have that added, see JSDCLOUD-13190. I would suggest that you go there and add your vote to it.

Reply
0 votes
Sonal Sinha
Sonal Sinha
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
August 30, 2024

Does anyone know plans for chat feature, chat bot within JSM. Plans to release.

 

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events