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Chat Feature

Jeremy Tatro October 24, 2023

I have set up the Assist chat feature so customers can raise requests from Slack. I added the request types that I want them to use as well. I tested everything to make sure it works. I have one request type that has a form attached to it as well. When I try to raise a request using that request type, I don't get the option to fill out the form.  Is there a setting that I am missing to allow the form to be filled out by using the Assist feature in slack or is that not an option? 

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Mikael Sandberg
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 24, 2023

Currently forms are not supported in Assist, there is a suggestion to have that added, see JSDCLOUD-13190. I would suggest that you go there and add your vote to it.

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Sonal Sinha
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 30, 2024

Does anyone know plans for chat feature, chat bot within JSM. Plans to release.

 

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