Character limit increase in Slack

[Marquis Harris]

Ever since we switched to JSM from Halp, we've noticed that JSM isn't integrated with Slack as well as Halp was. I'd like to know how to increase the character limit to display the full ticket in Slack. I believe the current limit is 255 characters.

[Anusha A]

Hi Marquis Harris,

Welcome to the Atlassian Community support and Thanks for your question!

Are you referring to the Assist Bot and not the Jira Cloud for Slack connector? The 255-character limitation you mentioned originates from Jira and is the expected behavior for the summary field. Upon internal investigation, it appears that this limitation has been in effect for some time and is not a recent modification. This restriction applies specifically to the summary field, as it is treated as a unique title field in Jira. If additional text is required, you can utilize the description field. Are there any other fields aside from the summary that you are inquiring about? Please feel free to reach out if you require further assistance!

Regards,

Anusha A

[Marquis Harris]

Hi Anusha,

I don't believe the issue is the character limit anymore. I believe it has to do with have a colon in the ticket. After the colon, the user has a short list of email addresses but they do not show in the ticket in Assist. The ticket detail continues on another line but stops again after another colon. 

[Anusha A]

Hi Marquis,

As this needs further investigation, I have created a support ticket on your behalf and you should have received a notification about it by email.

Regards,

Anusha A

[Jessie Whinfield]

Hey team, did this get resolved through this support ticket? My team are having the same issue. Reference to a ticket would be great so I can put this in my support request.

[Anusha A]

Hi Jessie, 

Please review the bug that has been filed regarding this matter-

• JSDCLOUD-14410 - Markdown not working on Multiline Text custom field when those fields are used in request types connected to JSM Chat via Slack.

Regards,

Anusha A

[Benjamin]

Welcome @Marquis Harris !

I don't think there's a limit. You can have full or truncated for the summary and description. 

See similar post for details:

https://community.atlassian.com/t5/Jira-questions/How-to-customize-display-of-jira-in-slack/qaq-p/1295961

Hope this helps

[Marquis Harris]

As I look more closely at the ticket, seems like the : is causing the issue with viewing what she submits after it. But continues on another line. 

[Marquis Harris]

In the ticket view in JSM, she lists email addresses after the colon.