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Changing order of customer actions in portal

Alec Fields February 9, 2024

Hello!

I am working on developing a customer service portal, and I have a question about how issues are viewed in the portal.

First, what is this section of the ticket called, and can I change the order of the options?

Screenshot 2024-02-09 134742.jpg

In the screen capture above, I have also changed the name of one of the workflow transitions, but it has not updated in the portal. Any suggestions?

1 answer

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 10, 2024

I am not sure about what creates the order, but I suspect it is based on the order of creation. You could test that by creating a temporary transition and see if it shows up at the bottom.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 10, 2024

And if my assumption pans out, you could create an entirely new workflow and create the transitions in the order in which you wish them to appear. Once that workflow is created, you can associate it to the issue type replacing the existing one.

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