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Changing or Removing "Raise this request on behalf of Field"

Matt Sloan
Matt Sloan
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May 23, 2024

is there any way to remove the following fields from support requests? 

2024-05-23 11_43_45-Change Request - OnMusic IT Service Desk - Jira Service Management and 7 more pa.png

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Nikola Perisic
Nikola Perisic
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May 23, 2024

Welcome to the community @Matt Sloan 

Sadly, no, these are the fields that are hard coded, these fields are required in order to request to be made.

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Matt Sloan
Matt Sloan
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May 23, 2024

Hi Nikola, 

Thanks for the welcome and the answer. 

If that's how it works then that's fine, I'll just adjust what I can :)

 

 

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John Funk
John Funk
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May 23, 2024

Hey Matt - Welcome to the Atlassian Community!

A couple of notes about this. This field is only shown to Jira Service Management Agents. Regular users putting in a ticket will not see it. It is designed for the agent to create a ticket on behalf of a user who might not be accessing the portal directly. For example, if the user called in and talked to the Agent, then the Agent could open a ticket for them so they can track what is going on. 

There is an open feature request for making some changes to this field if you want to follow along with it.

https://jira.atlassian.com/browse/JSDCLOUD-4102

 

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