Changing Projrct Type

[Shahzad Iqbal]

Hi All

Need to know can we Change the Project Type e.g., Jira - Software Project -> Jira Service Management after the project is created 

Thanks 

Shahzad

[Walter Buggenhout · Accepted solution]

Hi @Shahzad Iqbal,

Short answer: no. These project types have quite different feature sets. However, you can create a new project of the desired type and migrate your issues into it.

See this support article for more details on how to address this.

Hope this helps! 

[Shahzad Iqbal]

Thanks, @Walter Buggenhout 

Your purposed Solution is the Ultimate / Last Step in my planning.

What I need to know that is there a Configuration Setting which we can Change so that it becomes the desired one e.g. like Changing / Updating the value of Project Type Field to the desired one

Regards

Shahzad  

[Walter Buggenhout]

As mentioned in my first couple of words: no 😅 - there is no configuration option for this. As I tried to explain, there is a lot of differences behind these different project types.

[Shahzad Iqbal]

Thanks again for Confirmation

[Joseph Chung Yin]

@Shahzad Iqbal 

I agreed with @Walter Buggenhout - To supplement his statements, here are a few key things that you need to focus on -

• It is recommended one should just create a JSM project as the JS and JSM projects are completely a different usage model/setup.
• Only users with JSM agent licenses can access work against JSM issues.  JSM agent license is different then the JS license.  It has a separate costs.  Any non-agent users (i.e. customers can only access issues via the portal UI and not the project UI)
• By default, one will manage issues in a JSM project via queue model, and the concept of SCRUM/KANBAN mgmt for issues should not be used within JSM.

Hope this also helps.

Best, Joseph Chung Yin

[Shahzad Iqbal]

Thanks @Joseph Chung Yin for the detail Explanation

Regards

Shahzad

[Shahzad Iqbal]

Hi All

Atlassian is addressing this issue, as discussed with their support team:
The limitation stems from hard-coded settings in each template that restrict manual changes to the project type. Manually altering the project type could disrupt certain functionalities, which is why this feature is not currently supported.
I recommend watching and voting on it to receive updates and confirmation once it’s available to our customers. You can also add a comment to the feature request to explain your specific use case to the developers.

JRACLOUD-34333 - Add the ability to change the project type after the project creation

Regards
Shahzad