Change the default priority of a single project in Jira SM (Cloud)

Ivo Stoyanov February 15, 2024


When our customers submit tickets, they usually don't touch the priority and it is automatically set to Medium.

Is there a way to change it to anything else only for the current project?

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Valerie Knapp
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February 15, 2024

Hi @Ivo Stoyanov , welcome to the community and thanks for your question.

Unfortunately, in the cloud, not yet having a priority scheme at the project level, you wouldn't be able to change the priorities configuration for a single project.

You could, however, make an automation for this, that sets the priority to low, when the ticket is opened, which can then of course be modified after the ticket has been triaged if it is deemed to be of higher priority. Would that work for your requirement?

Ivo Stoyanov February 27, 2024

Thank you. We've created an automation.

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