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Change of Queue from on project to another

Hi There

Looking for a way to move a ticket from one Project/Queue to another Project/Queue

I have been searching for it in here, but apparently, I have been searching for the wrong thing.

 

Have an excellent day/evening/night

3 answers

3 accepted

1 vote
Answer accepted
Adrian Wood Atlassian Team Nov 29, 2022

You can move a single ticket by opening the ticket, clicking the three dots in the top right and selecting "Move". You'll be able to then move the ticket to a new project. 

1 vote
Answer accepted
Rilwan Ahmed Community Leader Nov 29, 2022

Hi @Birger Bechmann ,

If you want to move tickets from one project to another project, please make use of Bulk edit as described in https://support.atlassian.com/jira-work-management/docs/edit-multiple-issues-at-the-same-time/ 

Please make sure you have move ticket permission in source project and Create ticket permission in Destination project. 

1 vote
Answer accepted

Hi @Birger Bechmann ,

welcome to the Atlassian community!

First of all it depends from your project queue configuration. Each queue is based on a filter and you need to verify what are fields that impact view of a specific ticket. Based on taht, if you have EDIT permission on the ticket you can change fields values so that your ticket will appear on the desired queue.

Hope this helps,

Fabio

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