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Change email address for Customers

I am in the process of updating some of our customer's email addresses (they are getting a domain change) but I can't find a way to update the email addresses in Jira Service Management or via the Admin view. Is there a way to do this?

2 answers

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5 votes
Answer accepted
Jack Brickey Community Leader Jun 08, 2022

Hi @Ben , unfortunately It isn't possible to do so. Here is an open suggestion but is listed as future consideration- JSDCLOUD-5746 . There are two possible work arounds described in this KB article - how-to-change-jira-service-management-customer-email-address 

Thanks for the Workaround Jack, that's great. I've added my name to the chorus of people on JSDCLOUD-5746 who want this feature.

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2 votes
Fabian Lim Community Leader Jun 08, 2022

Hi @Ben

I believe the customers will have to change it themselves in the cloud environment through the account settings.


Ahh, that's not helpful. Thanks for the information however!

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