Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,299,512
Community Members
 
Community Events
165
Community Groups

Change email address for Customers

I am in the process of updating some of our customer's email addresses (they are getting a domain change) but I can't find a way to update the email addresses in Jira Service Management or via the Admin view. Is there a way to do this?

2 answers

1 accepted

5 votes
Answer accepted
Jack Brickey Community Leader Jun 08, 2022

Hi @Ben , unfortunately It isn't possible to do so. Here is an open suggestion but is listed as future consideration- JSDCLOUD-5746 . There are two possible work arounds described in this KB article - how-to-change-jira-service-management-customer-email-address 

Thanks for the Workaround Jack, that's great. I've added my name to the chorus of people on JSDCLOUD-5746 who want this feature.

Like Jack Brickey likes this
2 votes
Fabian Lim Community Leader Jun 08, 2022

Hi @Ben

I believe the customers will have to change it themselves in the cloud environment through the account settings.

Regards

Ahh, that's not helpful. Thanks for the information however!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

404 views 3 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you