Change email address for Customers

[Ben]

I am in the process of updating some of our customer's email addresses (they are getting a domain change) but I can't find a way to update the email addresses in Jira Service Management or via the Admin view. Is there a way to do this?

[Jack Brickey · Accepted solution]

Hi @Ben , unfortunately It isn't possible to do so. Here is an open suggestion but is listed as future consideration- JSDCLOUD-5746 . There are two possible work arounds described in this KB article - how-to-change-jira-service-management-customer-email-address 

[Ben]

Thanks for the Workaround Jack, that's great. I've added my name to the chorus of people on JSDCLOUD-5746 who want this feature.

[Fabian Lim]

Hi @Ben

I believe the customers will have to change it themselves in the cloud environment through the account settings.

Regards

[Ben]

Ahh, that's not helpful. Thanks for the information however!

[Mark K]

I'm not sure that's possible. Certainly I haven't been able to find a way to do that?