I've googled this but not found any actual info other than older posts, but is there a way to change the SLA for issues already resolved?
Scenario:
We have a number of issues that has been handled but had the incorrect classification, so all have met the SLA when they in fact should have breached the SLA.
Now I can't correct this, what it seems, and is left with skewered data.
Is there any way to change the SLA once it's been met?
