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Catch time when issue changes it´s status to Done

Hi Community!

Hope someone can help us with this one.

My client and our own management whants to know how long are we taking to resolve issues. So I downloaded the sheet but the the time stamps i can see are:

1. [CHART] Time in Status
    This one shows me the data like this one

10426_*:*_1_*:*_1518207_*|*_10439_*:*_1_*:*_0_*|*_10429_*:*_1_*:*_154176917_*|*_10101_*:*_1_*:*_1066018_*|*_10100_*:*_1_*:*_246194248


Now these ones are also but they are all blank.
 
2. Time to resolution
3. Time to provisory solution
4. Time to first response
5. Time to close after resolution
6. Time to approve normal change


Thank you people!


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