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Hope someone can help us with this one.
My client and our own management whants to know how long are we taking to resolve issues. So I downloaded the sheet but the the time stamps i can see are:
1. [CHART] Time in Status
This one shows me the data like this one
Now these ones are also but they are all blank.
2. Time to resolution
3. Time to provisory solution
4. Time to first response
5. Time to close after resolution
6. Time to approve normal change
Thank you people!