Catch time when issue changes it´s status to Done

[Fidias Alexopulos]

Hi Community!

Hope someone can help us with this one.

My client and our own management whants to know how long are we taking to resolve issues. So I downloaded the sheet but the the time stamps i can see are:

1. [CHART] Time in Status
    This one shows me the data like this one

10426_*:*_1_*:*_1518207_*|*_10439_*:*_1_*:*_0_*|*_10429_*:*_1_*:*_154176917_*|*_10101_*:*_1_*:*_1066018_*|*_10100_*:*_1_*:*_246194248


Now these ones are also but they are all blank.
 
2. Time to resolution
3. Time to provisory solution
4. Time to first response
5. Time to close after resolution
6. Time to approve normal change


Thank you people!

[Kateryna_v_SaaSJet_]

Hi @Fidias Alexopulos 

You can create different SLAs and track them. If you don't mind using third-party apps from Marketplace, then the most straightforward option would be to install an add-on like SLA Time and Report for Jira (with a 30-day trial)

It will be enough to set Start and Stop conditions there, set time limits as SLA inches, and track the result online using several report formats.

My team developed this app, so if you have any other questions about it, feel free to ask.

[Brant Schroeder]

@Fidias Alexopulos You will want to use time to resolution.  You will need to ensure that the SLA is associated with the issues.  You should be able to see it on each issue in the service desk.  If you do not then you will need to change the SLA so it applies to the other issues.