Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,551,840
Community Members
 
Community Events
184
Community Groups

Catch time when issue changes it´s status to Done

Fidias Alexopulos
Fidias Alexopulos Apr 24, 2023

Hi Community!

Hope someone can help us with this one.

My client and our own management whants to know how long are we taking to resolve issues. So I downloaded the sheet but the the time stamps i can see are:

1. [CHART] Time in Status
    This one shows me the data like this one

10426_*:*_1_*:*_1518207_*|*_10439_*:*_1_*:*_0_*|*_10429_*:*_1_*:*_154176917_*|*_10101_*:*_1_*:*_1066018_*|*_10100_*:*_1_*:*_246194248


Now these ones are also but they are all blank.
 
2. Time to resolution
3. Time to provisory solution
4. Time to first response
5. Time to close after resolution
6. Time to approve normal change


Thank you people!


Answer
Watch
Like Be the first to like this
47 views

0 answers

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

See all events