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Captcha for service management portal.

Carol Saldanha
Carol Saldanha Feb 20, 2022

Hi,

I am in the process of configuring the Customer Service Portal for a Service Management project. I have looked online for how to enable CAPTCHA for the portal, but can't find the option in the System configuration page.

I am logged on as a Jira Administrator.

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_ Community Leader Feb 21, 2022

Hi @Carol Saldanha ,

welcome to the Atlassian community!

Unfortunately, you can't do that. JIRA customer portal already uses Google's invisible captcha, so if Google checks that the email account is not a bot, it will not show the captcha.

Please, upvote and watch the following ticket https://jira.atlassian.com/browse/JSDCLOUD-8217 so you can be notified when this feature will be released.

Hope this helps,

Fabio

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Joerg Aschberger
Joerg Aschberger Jul 08, 2022

We don't have it in the cloud. Is it the same there?

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