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I am in the process of configuring the Customer Service Portal for a Service Management project. I have looked online for how to enable CAPTCHA for the portal, but can't find the option in the System configuration page.
I am logged on as a Jira Administrator.
Hi @Carol Saldanha ,
welcome to the Atlassian community!
Unfortunately, you can't do that. JIRA customer portal already uses Google's invisible captcha, so if Google checks that the email account is not a bot, it will not show the captcha.
Please, upvote and watch the following ticket https://jira.atlassian.com/browse/JSDCLOUD-8217 so you can be notified when this feature will be released.
Hope this helps,