at first sorry if my issue is already asked, I searched but couldn't find anything.
So, I created a service Desk for customers. When I attach a file it only shows me this:
What can I do?
I checkt the logs, theres nothing. I also checked the attachment folder. Files are stored there incl. thumbnail.
We also use Jira Software, the attachments there are working fine.
my best regards from germany
This issue is related to the renderer of the field.
To fix this, please go to the Project settings > Fields > Click on the icon on the right side to edit > Search for the field "Comment" > Renderer and set the renderer to "Wiki Style Renderer".
Hope this helps!
related problems here. While as a customer mailing to service desk with an attachment.
As a assignee answering with an attachment. the attachment is saved in the issue, but
no attchment is sent to customer by mail.
IF (and only if) the customer has a JIRA software account they can get the attachment inside the customer portal and that is fine.)
they don´t get an attachment by the assignee answering to their request. Sad.
I got a tip some time ago to change Internet Explorer MIME Sniffing Security Hole Workaround Policy setting and it helped at least in my case. I changed the value to Work around Internet Explorer security hole.
And also check that you have wiki style rendering for comments.
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