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Cannot see anything in my Service project Customer portal.

I am new to Jira. In my service project customer portal, I cannot see the form for the customers in order to submit a request ticket. I have checked that using a customer account as well as my project admin account. Cannot see anything using both accounts. I have given the proper permission and created the form for that portal. 

Need help0002.PNG

2 answers

Hi @neranjan_v 

Have you created Request Types for this JSM Project? This is what would display in the Service Portal

You can see how to create Request Types on this help page: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-types/

Let us know if this helps resolve the issue or not :) - if not, could you provide details of your Request Types, and your Customer Permissions? Screenshots would be beneficial here.

Ste

0 votes
Connor Rising Star Jan 17, 2023

Hi @neranjan_v you need to have created a request type(s) and added the request type(s) to a portal group. 

  1. Project Settings > Request types
    • Verify a request type(s) has been created, or create a request type if none have been created yet.
  2. Project Settings > Portal settings > Portal groups
    • Create a portal group if none have been created yet.
    • Add your request type(s) to the portal group.

On the request types page near the top it states:

Make these request types available in your customer portal by editing your portal groups.

And on the portal groups page near the top it states:

Forms that aren't assigned to a group will be hidden from your customer portal.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
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