Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,455,407
Community Members
 
Community Events
175
Community Groups

Cannot remove fields from portal

Hello, 

I need some help. Here is what I am trying to do: 

For our organization I created three different REQUEST TYPES. All these REQUEST TYPES are part of the same project. 

The idea is that, each REQUEST TYPE will have 1 distinct custom field to it. 

I created those custom fields and made them mandatory. 

However, what happens on the portal is that it is requiring ALL 3 custom fields to be filled (the correct way is to have one shown and required for that particular request type), 

When I try to remove the field it gives me this error: 

"Cannot remove this field. JIRA service management created this field...."

Any insights will be greatly appreciated. 

 

1 answer

1 accepted

2 votes
Answer accepted
Dave Mathijs Community Leader Jan 24, 2023

Hi @Randa Seif welcome to the Atlassian Community!

How did you make these custom fields required? In the request form or via the field configuration?

Don't use field configuration, just make them required on the request form only.

@Dave Mathijs you are amazing. That fixed it completely. Thank you Thank you

Like Dave Mathijs likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events