Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Deactivate User

https://www.atlassian.com/licensing/cloud#managingusersonyourmonthlysubscription-2

In the instructions to deactivate a user it says that in the top-right there should be an option to select Deactivate. I see "Remove User" but not "Deactivate." Are these one in the same? 

Furthermore, if the user has access to the site disabled, are they considered deactivated? Are we billed for users without site access?

Thanks.

2 answers

1 accepted

0 votes
Answer accepted
Brant Schroeder Community Leader Mar 08, 2019

Samuel - Only organization admins can deactivate or delete a user from organizations and across sites.  The user has to be deactivated or you will be billed for them.

Additional Information

https://confluence.atlassian.com/cloud/deactivate-a-managed-account-961259517.html

https://confluence.atlassian.com/cloud/invite-edit-and-remove-users-744721624.html

Thanks for the info. I am admin. Here are the options, I see:

https://cl.ly/dde45774ca04

I disabled their site access, but the terminology of "deactived user" isn't seen anywhere. Can I assume that they're disabled if they do not have site access?

I don't see an option to explicitly disable a user per the references you provided.

Brant Schroeder Community Leader Mar 08, 2019

I would suggest submitting an issues to Atlassian support as they can let you know what you will and will not be charged for - https://support.atlassian.com/contact/

Like Samuel Araiza likes this

For anyone else coming across this - I just wanted to confirm that revoking site access does indeed drop the user count and billing estimates.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

109 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you