Deactivate User

Samuel Araiza March 8, 2019

https://www.atlassian.com/licensing/cloud#managingusersonyourmonthlysubscription-2

In the instructions to deactivate a user it says that in the top-right there should be an option to select Deactivate. I see "Remove User" but not "Deactivate." Are these one in the same? 

Furthermore, if the user has access to the site disabled, are they considered deactivated? Are we billed for users without site access?

Thanks.

2 answers

1 accepted

0 votes
Answer accepted
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 8, 2019

Samuel - Only organization admins can deactivate or delete a user from organizations and across sites.  The user has to be deactivated or you will be billed for them.

Additional Information

https://confluence.atlassian.com/cloud/deactivate-a-managed-account-961259517.html

https://confluence.atlassian.com/cloud/invite-edit-and-remove-users-744721624.html

Samuel Araiza March 8, 2019

Thanks for the info. I am admin. Here are the options, I see:

https://cl.ly/dde45774ca04

I disabled their site access, but the terminology of "deactived user" isn't seen anywhere. Can I assume that they're disabled if they do not have site access?

I don't see an option to explicitly disable a user per the references you provided.

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 8, 2019

I would suggest submitting an issues to Atlassian support as they can let you know what you will and will not be charged for - https://support.atlassian.com/contact/

Like Samuel Araiza likes this
1 vote
Tracey Gibbons April 8, 2020

For anyone else coming across this - I just wanted to confirm that revoking site access does indeed drop the user count and billing estimates.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events