Cannot automate jira rule to update CMDB user

Azhar Niaz October 9, 2024

I wanted to create an automation rule, however, It turns out to be a fail attempt and showing error in audit log. Also, when issue is created no CMDB user get updated automatically.   Screenshot 2024-10-09 at 15.05.27.pngScreenshot 2024-10-09 at 15.05.41.png

1 answer

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Samuel Gatica (ServiceRocket)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 9, 2024

Hi @Azhar Niaz 

Make sure the Jira user field in the CMDB is a "User" Type field.

Then in the AQL use only {{reporter}}

example: objecttype = "Employee" and "Jira user" = {{reporter}}

 

Best regards

Sam

Azhar Niaz October 14, 2024

HI @Samuel Gatica (ServiceRocket) 
Thank you for your response. Unfortunately, It did not work and I am not clear what is the reason it is not working. I made sure the jira user file is user type. And used objecttype = "Employee" and "Jira user" = {{reporter}} in Look-up object query.
also put {{reporter}} in CMDB user edit field. Basically I want auto update CMDB user field. Screenshots below:Screenshot 2024-10-14 at 15.45.41.pngScreenshot 2024-10-14 at 15.48.47.png

Samuel Gatica (ServiceRocket)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 14, 2024

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