Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,294,116
Community Members
 
Community Events
165
Community Groups

Cannot add comments to existing issues after migration and changing email address

Hi,

I performed migration for Jira Service Management today, and also change the email address for email request.

After migration, the mail loop of an issue (existing since before migration) does not add a comment. it create new issue instead.

I configured email handler, 'Create a new issue or add a comment to an existing issue' and 'Add a comment with the entire email body', but the emails still create new issues.

 

How can I connect the mail loop to the issues existing from before migration?

 

(I confirmed the newly created issue after migration can add comments.)

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

254 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you