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Cannot add comments to existing issues after migration and changing email address


I performed migration for Jira Service Management today, and also change the email address for email request.

After migration, the mail loop of an issue (existing since before migration) does not add a comment. it create new issue instead.

I configured email handler, 'Create a new issue or add a comment to an existing issue' and 'Add a comment with the entire email body', but the emails still create new issues.


How can I connect the mail loop to the issues existing from before migration?


(I confirmed the newly created issue after migration can add comments.)

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