Cannot add article to knowledge base

Tony Nagle March 14, 2024

I am just setting up My Jira Service Management. I have a direct link with Confluence (free). When I try to add a KB article I get an error stating that an article cannot be created at this time. Try again later. What am I doing wrong?

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Tony Nagle March 14, 2024

Figured it out. I had to 1st state Who Can View as All Users then 2nd change Who Can Edit to Service Project Users.

 

Jira KB permissions.png

Tony Nagle March 14, 2024

This is in Project Settings/Knowledge Base

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