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Cannot access portal

When accessing the JIRA Service Management Portal all I get is a blank page with the following errors.

Note: This occurred after an upgrade from JIRA 7.4. It appears that everything has been updated and is running.

Thoughts?

 

portals:4 Mixed Content: The page at 'https://jira.****.com/servicedesk/customer/portals' was loaded over HTTPS, but requested an insecure script 'http://jira.****.com/s/0c09f65d46a6de0e53c5ff188392bde7-CDN/-levvg3/814002/1a07bde8fddaa6c1fdd29104154c19c0/eb01011cc1046ffd14bebbf24b70afbf/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US'. This request has been blocked; the content must be served over HTTPS.
loadJS @ portals:4
portals:4 Mixed Content: The page at 'https://jira.***(*.com/servicedesk/customer/portals' was loaded over HTTPS, but requested an insecure script 'http://jira.*****.com/s/0ae0bcb3df1f621df5036e4e91fd9ba7-CDN/-levvg3/814002/1a07bde8fddaa6c1fdd29104154c19c0/e00192696d90a9170170dd31f5b04086/_/download/contextbatch/js/async-chunk-cv-help-center-portal-page,-customerportal,-com.atlassian.analytics.analytics-client:js-events,-jira.webresources:almond/batch.js?locale=en-US'. This request has been blocked; the content must be served over HTTPS.
loadJS @ portals:4
portals:7 Mixed Content: The page at 'https://jira.*****.com/servicedesk/customer/portals' was loaded over HTTPS, but requested an insecure stylesheet 'http://jira.******.com/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-levvg3/814002/1a07bde8fddaa6c1fdd29104154c19c0/eb01011cc1046ffd14bebbf24b70afbf/_/download/contextbatch/css/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.css'. This request has been blocked; the content must be served over HTTPS.
portals:7 Mixed Content: The page at 'https://jira.*****.com/servicedesk/customer/portals' was loaded over HTTPS, but requested an insecure stylesheet 'http://jira.*****.com/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-levvg3/814002/1a07bde8fddaa6c1fdd29104154c19c0/e00192696d90a9170170dd31f5b04086/_/download/contextbatch/css/async-chunk-cv-help-center-portal-page,-customerportal,-com.atlassian.analytics.analytics-client:js-events,-jira.webresources:almond/batch.css'. This request has been blocked; the content must be served over HTTPS.

1 answer

0 votes
Guillaume Atlassian Team Mar 04, 2021

Hi Michael,

Thanks so much for your question.

I notice that there is a mixture of HTTP and HTTPS requests in your log.

What is your system Base Url set to? You may need to update this value, ensure the protocol is correct. Read this for more information https://confluence.atlassian.com/adminjiraserver/configuring-the-base-url-938847830.html

There is another post here - https://community.atlassian.com/t5/Jira-Software-questions/Mixed-Content-being-served-can-t-make-changes-to-issues/qaq-p/932538 which sounds similar to your issue, can you try following the steps provided in Andy’s answer and let me know if that helps?

Thank you,

Guillaume,
Jira Service Management

ps. if this answer is correct, please select the ‘accept answer’ button

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