Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot View Attachments Edited

Hello!

 

We are running Jira Service Management 4.17.1 on Windows Server 2016.

We're having trouble viewing attachments for our Jira Service Management project. We're able to load the file and it looks like it's attached to the Issue, but we get this error:

 

error.PNG

 

Was able to locate that attachment and folder, but 10102 looks like a blank file and not a folder? 

attachment.PNG

Is that right?

Please let us know how we can sort this issue out. Permissions look right. Poked into a few logs, but didn't see anything glaring. Please help point us in the right direction.

 

Thanks!

2 answers

1 accepted

0 votes
Answer accepted

Support pointed us towards this article:

https://confluence.atlassian.com/jirakb/attachments-are-not-available-with-classnotfoundexception-after-upgrading-to-8-15-0-1044096965.html

We customized our web.xml and it broke attachments because of the changes in 8.15. It's unfortunate that the error message was not included in the KB article. We may have found it if it had. :P

I got the same problem with the same version. 

Did you submit a ticket? We submitted one, but we haven't progressed the first step. Just wondering if you had any success.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
4.17.1
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

121 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you