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Cannot View Attachments

Edited
Raymond Lim
Raymond Lim Jun 21, 2021

Hello!

 

We are running Jira Service Management 4.17.1 on Windows Server 2016.

We're having trouble viewing attachments for our Jira Service Management project. We're able to load the file and it looks like it's attached to the Issue, but we get this error:

 

error.PNG

 

Was able to locate that attachment and folder, but 10102 looks like a blank file and not a folder? 

attachment.PNG

Is that right?

Please let us know how we can sort this issue out. Permissions look right. Poked into a few logs, but didn't see anything glaring. Please help point us in the right direction.

 

Thanks!

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Raymond Lim
Raymond Lim Jun 28, 2021

Support pointed us towards this article:

https://confluence.atlassian.com/jirakb/attachments-are-not-available-with-classnotfoundexception-after-upgrading-to-8-15-0-1044096965.html

We customized our web.xml and it broke attachments because of the changes in 8.15. It's unfortunate that the error message was not included in the KB article. We may have found it if it had. :P

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NSP IT
NSP IT Jun 23, 2021 • edited

I got the same problem with the same version. 

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Raymond Lim
Raymond Lim Jun 25, 2021

Did you submit a ticket? We submitted one, but we haven't progressed the first step. Just wondering if you had any success.

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
SERVER
VERSION
4.17.1
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