Cannot Change the Sender's Name of the Service Management Notifications

[Ray Moriya]

I updated Name in Portal settings to change email sender's name a few weeks ago by following the instruction on this knowledge base article, but my change still has not been reflected on a recepient email. How can I update sender's name in email notifications? 

[Brant Schroeder]

@Ray Moriya Whos email is that? What email are you using?  Have you checked the email headers to see if the email is being sent from Atlassian with the incorrect name or if the name is being associated with the email because it has the contact setup that way and is associated with the account?