Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,460,936
Community Members
 
Community Events
176
Community Groups

Cannot Change the Sender's Name of the Service Management Notifications

I updated Name in Portal settings to change email sender's name a few weeks ago by following the instruction on this knowledge base article, but my change still has not been reflected on a recepient email. How can I update sender's name in email notifications? 

 

 

JiraServiceManagementEmailName02.jpg

 

1 answer

0 votes
Brant Schroeder Community Leader Dec 08, 2022

@Ray Moriya Whos email is that? What email are you using?  Have you checked the email headers to see if the email is being sent from Atlassian with the incorrect name or if the name is being associated with the email because it has the contact setup that way and is associated with the account?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events