Canned response via App?

I use canned responses via the desktop version but cant find a way of adding canned responses to customer replies via the app which I am seeking to use.

2 answers

0 votes

Hi @Michelle Martin

Welcome to the community.

As far as I know, native canned responses are not supported in the mobile Jira app.

There is an open request for this, you can vote for, see; JSDCLOUD-13153

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0 votes

Hi @Michelle Martin welcome to the community! Unfortunately, at this time, canned responses are not available in the mobile app.

I did find JSDCLOUD-13153 on Atlassian's Jira Site where it was requested to add this functionality to the app. I could see where this would be useful for agents to have this capability.

I would suggest voting for and watching it for future updates. Putting a comment in it with your use case would be valuable as well.

Hope that helps.

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Canned response via App?

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