Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Can you still search/view tickets if subscription cancelled.

Cameron Bell
Cameron Bell March 28, 2023

If I cancel my JSM subscription, can I still search/view historical tickets?

Answer
Watch
Like Catalin Nichita likes this
276 views

2 answers

0 votes
Jens Schumacher - Released_so
Jens Schumacher - Released_so
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 28, 2023

Hi Cameron,

Just guessing here, but I think you might still be able to access the tickets, but won't be able to edit or interact with them any longer. But like @Ollie Guan said, to be sure, just get in touch with support. 

 

Cheers,
Jens

Released.so - Release notes powered by Jira

Reply
0 votes
Ollie Guan
Ollie Guan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
March 28, 2023

Hi @Cameron Bell ,

Do you mean that after your JSM subscription expires, you want to view historical tickets?

This is not allowed, once expired the site will no longer be accessible.

View More Comments
Cameron Bell
Cameron Bell March 28, 2023

Thanks Ollie,

Yes that's what I meant.  We will continue the Jira subscription, but discontinue JSM.   Would still like to see old tickets though.

Like
Ollie Guan
Ollie Guan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
March 28, 2023

Hi @Cameron Bell ,

I'm not sure, about the impact of unsubscribing, it is recommended to consult through the service desk to get more accurate information.

https://support.atlassian.com/contact/#/

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

    See all events