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Can you still search/view tickets if subscription cancelled.

Cameron Bell
Cameron Bell
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Mar 28, 2023

If I cancel my JSM subscription, can I still search/view historical tickets?

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Jens Schumacher - Released_so
Jens Schumacher - Released_so
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Mar 28, 2023

Hi Cameron,

Just guessing here, but I think you might still be able to access the tickets, but won't be able to edit or interact with them any longer. But like @Ollie Guan -Trip_com- said, to be sure, just get in touch with support. 

 

Cheers,
Jens

Released.so - Release notes powered by Jira

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Ollie Guan -Trip_com-
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Mar 28, 2023

Hi @Cameron Bell ,

Do you mean that after your JSM subscription expires, you want to view historical tickets?

This is not allowed, once expired the site will no longer be accessible.

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Cameron Bell
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Mar 28, 2023

Thanks Ollie,

Yes that's what I meant.  We will continue the Jira subscription, but discontinue JSM.   Would still like to see old tickets though.

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Ollie Guan -Trip_com-
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Mar 28, 2023

Hi @Cameron Bell ,

I'm not sure, about the impact of unsubscribing, it is recommended to consult through the service desk to get more accurate information.

https://support.atlassian.com/contact/#/

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