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Can you see how an issue was raised via automation?

Hi all,

Basically I want to send an email if it was raised internally in JSM but not if its raised externally via the Portal.

Is there an If statement field I can use for reported by/created by?

Thanks all!

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Esteban Diaz
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Oct 25, 2023

Hi @Calvin 

Maybe you can use some of these JQL queries:

request-channel-type = email

request-channel-type = jira  

request-channel-type = portal

request-channel-type = api

 Does it make sense?



Esteban Diaz 

Works perfect, thanks mate!

Like Esteban Diaz likes this

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