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Can you see how an issue was raised via automation?

Calvin
Calvin
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October 24, 2023

Hi all,

Basically I want to send an email if it was raised internally in JSM but not if its raised externally via the Portal.

Is there an If statement field I can use for reported by/created by?

Thanks all!

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Esteban Diaz
Esteban Diaz
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October 25, 2023

Hi @Calvin 

Maybe you can use some of these JQL queries:

request-channel-type = email

request-channel-type = jira  

request-channel-type = portal

request-channel-type = api

 Does it make sense?

 

Cheers,

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/ 

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Calvin
Calvin
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October 25, 2023

Works perfect, thanks mate!

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