Can you modify Atlassian Assist notifications?

[Arlene_Amaya]

Agents are only receiving a notification on Teams (through the Activity icon in upper left hand corner) when a customer creates a new ticket. Is it possible to add notifications for other reasons, such as a customer commenting on a ticket?

[Garvin Tarr]

I am having a similar issue, though it used to work.

Our agents receive notification in Teams when issues are created and we used to see notifications when issues were updated. In the past 10 days or so we do not get notifications in Teams upon ticket updates, however we are still notified upon creation. The updates are added to the Teams conversation, however notification of these updates are not working. We had recently migrated from Halp to JSM without any issues. All other Teams notifications still work, so I'm not sure if something has changed with Teams or JSM.

 Any thoughts out there?

[Mark Avery]

I am experiencing the same issue as well.  We receive the notification when an issue is created and posted into the channel for first time but we do not receive any type of notification then the ticket post is edited/updated.  Need this working.  Does this have anything to do with the new Teams client vs old Teams client or has this worked before in the new Teams?