Currently we were asked as a team to know how long it takes a person to solve an incident, we have already made an investigation with a project that we had but we could not find the way.
By any chance does anyone know how this process is done?
If you need to track how long it takes each team member to solve the issue, you can try Time in Status for Jira Cloud. It's Assignee time report helps to track it easily both on the grid or as Charts.
If you have any difficulties, Custom Fields functionality (will be released these days). So you will get helpful usecases regarding the chosen report directly in the add-on.
This add-on is developed by my SaaSJet team. Please, let me know if you have any questions.
Hope it helps to solve your issue
This is not available as an OOTB feature. You can try implementing this yourself or use a ready marketplace app for this.
If you are OK with using a marketplace app for this, our team at OBSS built Time in Status for this exact need. It is available for Jira Server, Cloud, and Data Center.
Time in Status mainly allows you to see how much time each issue spent on each status and on each assignee.
Time in Status offers two report types for your case:
The first one is Status Duration report (please see the screenshot above) which shows how much time each issue spent on each status. This report type has Consolidated Columns feature. This feature allows you to combine the duration for multiple statuses into a single column and exclude unwanted ones. It is the most flexible way to get any measurement you might want. Measurements like Issue Age, Cycle Time, Lead Time, Resolution Time etc.
As an alternative approach, Time in Status also has Duration Between Statuses report type which shows the duration between two specific statuses.
For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.
Time in Status calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.
Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.
And the app has a REST API so you can get the reports from Jira UI or via REST.
Using Time in Status you can:
You can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.
If you are looking for a free solution, you can try the limited version Status Time Free.
Hope it helps.
If you are fine with a mktplace app, you can try out our add-on to get this data.
The "Time with Assignee" report shows the time the issue was with an assignee for diff statuses.
With this you can find out how much time the assignee took to complete the issue.
The main features are as below
Apart from the standard reporting on SLA's there is time tracking available.
Did you try this out yet?