Hi all,
We have a particular need for our triage team to categorise tickets from the agents view.
Is there a way to add a custom field as a context field for request types so it appears on the right hand side of the ticket in 'Details' panel.
Thanks.
Hi,
Do you mean to have a custom field with a different context depending on the selected Request Type? By default, it is not possible. Context can be set based on Issue Types.
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