I am using Automation to attach an internal note on a customer ticket to be used as a summary of the issue. I am trying to add a bullet point below the header for my team to use in the automation, but it doesn't work. Example of what I want to do below, any thoughts?
Header
Header
* but this is what I get
Hey @James Gray ,
welcome to the community!
Funny thing I just ran into a few days ago as well.
The trick is that you need a hard return (enter) to finish the line.
The space above is created by a hard return.
This line is put below the previous line with a soft return (shift enter).
I found that using a hard return creates the bullet point, and a soft return does not.
(if you don't want the open space, use a hard return and then afterwards type a backspace at the start of the next line, the space will be gone, but the bulletpoint will still appear..)
Hope this helps!
- Tessa
Hi @James Gray ,
Welcome to the community !!
Use styling as below
*Header*
* First Line
* Second Line
* Third Line
Output will be:
This guide will help you know about more formatting.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @Rilwan Ahmed
Is there any way to just have the bullet point without the text, shown below?
Thanks for the reply!
Header
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Bullets will work only when it has content infront of it.
I have workaround which mayn't look good for formatting though.
Use full stop between asterisks as below.
*Header*
*.*
*.*
*.*
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
So that worked, but it didn't make them functional.
Thanks for the suggestion!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.