I would like to add custom fields to the approval emails, which have the "Approve" and "Decline" options embedded in the email body. When an approver is notified, they should be able to see what they're approving.
These are the default fields, but it's not enough information for an approver to take action on.
For this to be effective, we would need the ability to add different custom fields based on request type.
For this to be simple, we should be able to click a button that says, "add all custom fields per request type". With this, we would not have to maintain the approval email when fields change or different request types are used.
Hello @Jerome Smith,
Welcome to Atlassian Community!
When it comes to Customer notifications, currently, the only fields available are the ones listed on “Insert variable”. It’s not possible to add smart values to add other custom fields.
There are feature requests suggesting improvements for that:
In line with our Feature Request Policy, please, vote for it as well as set yourself as a watcher in order to hear about updates on the development cycle.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events