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Can we setup the email-to-ticket creation in our cloud free Jira Service Management instance?

Jenny Chen
Jenny Chen
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Oct 31, 2023

We have one cloud free Jira Service Management instance setup, for 3 users. There is only project in it. We like to know if email-to-ticket creation feature can be setup on it? Or we have to migrate our instance or project to other licensed products we have, such Jira Software, Jira Product Discovery?

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Mikael Sandberg
Mikael Sandberg
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Oct 31, 2023

Hi @Jenny Chen,

Welcome to Atlassian Community!

The email request is enabled by default, you can go to Project settings > Email requests to see the email address that was created for your project. If it is not enabled you enable it from there too.

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Jira Service Management
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