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We have one cloud free Jira Service Management instance setup, for 3 users. There is only project in it. We like to know if email-to-ticket creation feature can be setup on it? Or we have to migrate our instance or project to other licensed products we have, such Jira Software, Jira Product Discovery?
Hi @Jenny Chen,
Welcome to Atlassian Community!
The email request is enabled by default, you can go to Project settings > Email requests to see the email address that was created for your project. If it is not enabled you enable it from there too.