Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Sign up for free Log in
Atlassian Community Hero Image Collage

Can we set-up clock based automations

mike.pearson
mike.pearson Oct 21, 2020

Is it possible to set-up automations based on dates & times, and ideally a plugin?  

Our company utilizes several Atlassian products including Service Desk and OpsGenie.  The use case I'm trying to create a process for is this.  If a ticket is created on a weekend (Friday night through Monday morning) notify via OpsGenie.

I can't seem to figure out a way to create an automation that allows conditions based on date/time....

Any thoughts would be super helpful.

Answer
Watch
Like Be the first to like this
90 views

1 answer

0 votes
Sedera Randria
Sedera Randria Oct 21, 2020

Hi @mike.pearson ,

Have you already tried Project automation (in Jira Service Desk)? 2020-10-21_17-23-47.jpg

 

 

Using Cron expressions and defining an action, I'm pretty sure you can get good results :-)

What do you think?

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Kate Clavet
Kate Clavet
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

157 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you