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Can we have our own email account with org domain for the customers to create JIRA issue via email?


Our organization has mail server say "",where can I setup the configuration so that  non jira users can use the email to create issues in JIRA, right now we are using default email account which has



jira issue.JPG

4 answers

We also find this a problem with service desk since they changed their security settings it screwed up our domain.

Now they have another problem that doesn't solve it with our gmail domain; their Gmail plugin will not authenticate with the correct credentials.

It sucks they patched an issue that was a non-issue and screwed us all up.

we are using Microsoft Exchange Mail Server( we use this for the custom mail account ?

Hey @bezawadas  just click on the connect a custom email account on the same screenshot you've shown. Please note that Microsoft and Google require App password not just normal user password. Therefore you might want to check that out first. In addition, MS / Google might be deprecating this App password soon, so ultimately, if using those, you should look further towards OAuth to avoid future issues.

I tried Google but it fails. I know I'm using the correct pass but always get "authentication failed". What is wrong?

I'm using Gsuite; setup a specific user account for this; is there some setting in Gsuite Admin I need to set?

I have already "Allowed" jira app access; so that is not an issue BTW.

0 votes
Jack Brickey Community Leader Dec 31, 2020

In JSM you can create a custom email under project settings > email requests. In your image it shows you how. Just select your mail service e.g MS or Google. 

I did select Google; entered the CORRECT credentials and google will NOT authenticate jira.

Either jira is sending something wrong or google is not setup for this. Who has tested this and has it working?

we are using Microsoft Exchange Mail Server( we use this for the custom mail account ?

Jack Brickey Community Leader Jan 03, 2021

Yes. Of course. Just as the image in the OP illustrates. 

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