Our organization has mail server say "firstname.lastname@example.org",where can I setup the configuration so that non jira users can use the email to create issues in JIRA, right now we are using default email account which has email@example.com
Hey @bezawadas just click on the connect a custom email account on the same screenshot you've shown. Please note that Microsoft and Google require App password not just normal user password. Therefore you might want to check that out first. In addition, MS / Google might be deprecating this App password soon, so ultimately, if using those, you should look further towards OAuth to avoid future issues.
I tried Google but it fails. I know I'm using the correct pass but always get "authentication failed". What is wrong?
I'm using Gsuite; setup a specific user account for this; is there some setting in Gsuite Admin I need to set?
I have already "Allowed" jira app access; so that is not an issue BTW.
We also find this a problem with service desk since they changed their security settings it screwed up our firstname.lastname@example.org domain.
Now they have another problem that doesn't solve it with our gmail domain; their Gmail plugin will not authenticate with the correct credentials.
It sucks they patched an issue that was a non-issue and screwed us all up.
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