Can we create a new group and replace the approver with new group so that any one from the group can

[shivani shirguppi]

Can we create a new group and replace the approver with new group so that any one from the group can approves the request? We want to reduce the dependency of the single approver.

[Stephen_Lugton · Accepted solution]

@shivani shirguppi that is possible, you just need to edit the authorisation status in the workflow to use the approver group rather than a single approver.

Just make sure you add Approver Groups as a field to the ticket:

(and remover Approver from the ticket)

Then wherever you add the approver for that ticket in your workflow just use the approver group instead:

[shivani shirguppi]

But when I add the approvers group then all the members should approve the request right? I want anyone from the group should approve the request and the request should move forward. 

@Stephen_Lugton 

[Stephen_Lugton]

@shivani shirguppi when you edit the approval step, the number of approvers can be set, so if you set it to 1 as in the image below then only one person in the approver group needs approve it and the request will move forward.

[shivani shirguppi]

Is it a specific person should approve or anyone can approve? @Stephen_Lugton 

[Stephen_Lugton]

Any person in the Approver Group can approve.

e.g if your approver group is made up of Andy, Ben, Carl and Dan then if Ben approves it it will move forward and Andy, Carl and Dan don't have to do anything (in fact they won't be able to approve after after Ben has)

[shivani shirguppi]

@Stephen_Lugton 

I have added the steps as u suggested but where will I get the option to approve or decline buttons. I have not even got the email. Please help.

[shivani shirguppi]

[shivani shirguppi]

@Stephen_Lugton Thank you so much for helping it is working now

[shivani shirguppi]

@Stephen_Lugton 

Approval step is working fine but the email is not coming for any users in approvers group? Could you please help?

[Stephen_Lugton]

If you're able to see the approve/decline buttons on the ticket but not the email it could be your email account, have you checked your junk mail / spam folder? Otherwise it could be your notifications settings from Jira have a look at https://support.atlassian.com/jira-service-management-cloud/docs/manage-settings-for-approval-by-email/