Can we configure Email notifications for Individual Email for External emails like Gmail, Yahoo, etc

[Sreenadh]

Hi,

Can we configure Email notifications for Individual Email for External emails like Gmail, Yahoo, etc.

Is this possible in Jira Service Management (JSM)

If yes please help me out how to do the same.

Thanks,

[Rilwan Ahmed · Accepted solution]

Hi @Sreenadh ,

To send project notifications based on events like Issue created, updated etc., the Yahoo/Gmail user should be licensed.

If the user is not licensed, then you can make use of Jira Automation. 

Go to project settings --> Automation
Create the automation based on required Trigger and conditions. And in Action section, select Send Email. Enter email address in To. 

[Sreenadh]

Hi @Rilwan Ahmed 

Thanks for your response.

Could you please provide me step by step because i did not find the Send email option in the Automation steps.

Please find the attached screenshot for your reference.

[Rilwan Ahmed]

Hi @Sreenadh ,

Send email comes under actions(Then). You are checking in Triggers.
i.e. First select the required Trigger when the automation rule should run like issue created, Issue Updated etc. and Click Save. 
After you save the action, then under New Action, you will get send email. 

Please check the screenshot in my previous comment. 

You can go through https://www.atlassian.com/software/jira/guides/expand-jira/automation for details. 

[Sreenadh]

Thanks @Rilwan Ahmed 

But i want to configure the Content of the mail is this possible

like

Incident number (Link)

Summary : which ever the Summary in the incident

Description : which ever the Description  in the incident

and so on.

Thanks,

[Rilwan Ahmed]

Yes, it is possible. 

Add the related tags in the content section. It is clearly written. Please go through it for details under section "What values can I use in my email body and subject?"

An example for content section is below

Issue Created by:  {{creator.displayName}}
Description:  {{issue.fields.description}}
Created at : {{now}}
Ticket number: {{issue.key}}
Ticket Type: {{issue.issueType.name}}

[Sanjivani Wayal]

@Rilwan Ahmed , In this Case the particular email Id was known what if the email id is inside a group how to write it especially when the name is mentioned in comments how will it return the same name in Notification email , currently is showing accountid