Can we. assign SLA target based on Assignee's time zone

[Mihir Vibhu]

Hi team,

We have been trying implement SLAs at team managed project and our team works across many timezones. Is there a possiblity to trigger SLA for eg: 24 hr based on Assignee's timezone ? 

i.e if Assignee is in GMT +1 has accordingly assigned SLA, while for someone from GMT +5:30  has a different SLA time required

[Vitaly_Berezovsky_SaaSJet]

Hi @Mihir Vibhu 
It sounds like you're looking to implement SLAs in your team-managed project with considerations for different time zones. I recommend trying our "SLA Time and Report for Jira" add-on, which can address this issue effectively.

How Our Addon Solves Your Problem:
Configurable SLA Profiles: You can create separate SLA configurations for different time zones. For example, one for GMT +1 and another for GMT +5:30. This ensures the SLA starts based on the local time of the assignee.

Timezone-Specific Calendars: Each SLA configuration is linked to a calendar that matches the relevant time zone, accounting for local working hours and holidays.

Automatic Application: Our addon automatically applies the correct SLA configuration based on the assignee's time zone, eliminating the need for manual adjustments.

Did I understand your need correctly?

[Rudy Holtkamp]

Hi @Mihir Vibhu ,

With Automation for Jira you can use the smart value {{issue.reporter.timeZone}} to determine the TZ. You can use this to populate a Jira field, which you can use in the JQL of your SLA.

I hope this helps.

Rudy

[Mihir Vibhu]

Thank you @Rudy Holtkamp , 

We are trying to have SLA based on assignee's timezone so it means I can use {{issue.assignee.timeZone}} and populate TZ when ticket is assigned. 

And based on that have appropriate Calendar chosen? Not sure if I understand the 2nd part about using JQL . can you kindly give me an example? 

[Duc Thang TRAN]

Hello @Mihir Vibhu 

I'm not using a team-managed project, but I have a similar need for my project in Jira Service Management.

I created two calendars for two teams in two different countries:

• Calendar Team 1: 09:00 - 17:00
• Calendar Team 2: 12:00 - 20:00

In my SLA rule, I made two JQL queries:

• Assignee in (Team1) mapped with Calendar Team 1
• Assignee in (Team2) mapped with Calendar Team 2

You can try this approach if a team-managed project has the capability to include multiple conditions in the same SLA and allows the creation and mapping of a calendar.