Can the Freshdesk Jira connector link to the ticket in the Jira Service Management Portal?

[sharlaineu]

Hi,

Currently, a colleague is using the Freshdesk Jira connector:

https://marketplace.atlassian.com/apps/1220105/freshdesk-jira-connector?tab=support&hosting=cloud

Is it possible to link the Freshdesk ticket to the ticket in the Jira Service Management portal? When non-Agents link to Jira from Freshdesk, they cannot view the ticket. If they had access to the portal view, they can see all the public comments. Thanks

[Joseph Chung Yin · Accepted solution]

@sharlaineu -

Since this is a third party add-on, you will need to contact vendor directly for support on integration between JSM and Freshdesk.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[sharlaineu]

Ok thanks!