Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,553,382
Community Members
 
Community Events
184
Community Groups

Can the Canned messages be shared between two employees/Agents?

Rakesh Kambattula
Rakesh Kambattula May 25, 2023

Can the Canned messages be shared between two employees? For ex: The canned messages written by me can be shared with other user and vise verse. Can other user see my canned messages?

Answer
Watch
Like Be the first to like this
91 views

1 answer

1 accepted

2 votes
Answer accepted
Dan Breyen
Dan Breyen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
May 25, 2023

Hi Rakesh, there are two types of Canned Messages.  Personal and Shared.  If you make a Personal response, it's just for you.  If you create a Shared response, then everyone will have access to it.  Here is the Atlassian post announcing the feature: JSM May New Features 

You choose what type of Canned Response it will be when you create it.

View More Comments
Rakesh Kambattula
Rakesh Kambattula May 28, 2023

Thank you for the answer.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

See all events