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Can't select "Added organizations" as recipients for customer notifications Service Desk Next-Gen

Hi !

I would like to be able to notify all my clients within the same organization when a new visible comment is added to a ticket. However I only have the option to choose between "Reporter" and "Customers involved" in the recipients for notifications. 

Is this a limitation from the Next-Generation ? I saw that there were multiple options we could choose from from this page 


1 answer

0 votes

Hello @Marie-Claude Ganache,

Thank you for reaching out to Atlassian Community!

When a ticket is shared with an organization, members must go to the portal and opt-in to receive future updates, that's why the "Added organizations" is not available to be added to other notifications.

There is a feature request suggesting the implementation of this ability:

 Please, click on vote and watch to receive updates about the feature.


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