Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't select "Added organizations" as recipients for customer notifications Service Desk Next-Gen

Hi !

I would like to be able to notify all my clients within the same organization when a new visible comment is added to a ticket. However I only have the option to choose between "Reporter" and "Customers involved" in the recipients for notifications. 

Is this a limitation from the Next-Generation ? I saw that there were multiple options we could choose from from this page https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-customer-notification-in-next-gen/ 

Thanks!

1 answer

0 votes

Hello @Marie-Claude Ganache,

Thank you for reaching out to Atlassian Community!

When a ticket is shared with an organization, members must go to the portal and opt-in to receive future updates, that's why the "Added organizations" is not available to be added to other notifications.

There is a feature request suggesting the implementation of this ability:

 Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

163 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you