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Can't see tickets associated with Assets

Jiatao Liu
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January 14, 2024

if i create a ticket like incident/problem/change with asset object selected, then i go to Asset->object and find all related tickets (filter by Unresolved) on the form, see attached. 

But, while i closed the ticket, i can't see the ticket on the form of Asset, how can i trace all closed ticket associated with asset object?

1 answer

0 votes
Eugenio Onofre
Community Leader
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January 17, 2024

Hi @Jiatao Liu

You mention an attachment but the file was not uploaded.
I assume you are using the "Linked Issues" inside the object.

There is a checkbox that says "hide resolved issues". This would prevent any issue with a resolution set from being displayed on the list. Please check if this is not the case.

Screen Shot 2024-01-17 at 22.11.07.png

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,
Eugenio

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SERVER
VERSION
5.4.12
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