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Can't reach Atlassian's Technical Support Contact Us page? (https://support.atlassian.com/contact/)

KS August 23, 2023

Anyone else having issues with the technical support contact us page?  We haven't been able to submit a technical support ticket for the past 3 days.

Atlassian Support

3 answers

1 vote
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 23, 2023

@KS :

No issue on my end or experienced any issue with https://support.atlassian.com URL.

You may want to open an incognito browser session and try the above URL again, just ensure that your local browser cache is not the issue.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

KS August 23, 2023

Thanks for your reply Joseph.

So far I've tried separate browsers (chrome vs edge), clearing out cache and incognito/private sessions, all of which give me the same result.

At this point I don't know if it's somehow related to my companies network (would be odd), but I'll have to check later on my home network to be sure.

KS August 23, 2023

The network was it!

It loads on my home network.  Any ideas why the support form page element would get treated differently?

0 votes
Esteban Diaz
Rising Star
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August 23, 2023

Nope....  here goes my screenshot ....

atlassian support screen shot.PNG

0 votes
Esteban Diaz
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August 23, 2023

@KS , 

No problems so far to reach the Atlassian Support page from here ...

KS August 23, 2023

So you're not getting a never-ending spinning progress wheel on that page?

23.08.2023_08.43.50_REC.png

Colin McKnight
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 10, 2024

Same, its ashame , I called every number listed in the US, and I am going around in circles.

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