We are attempting to import customer service requests from an external system. This system includes a 'correspondent' email address, which is the email address of the person who emailed the request in.
When we attempt to use the CSV import and map 'correspondent' to 'Reporter', the import process creates a new user for every unique correspondent, and sends them an invitation to access the system.
As we've got thousands of correspondents, we don't want to do this. We don't want to create accounts for each one of them and we don't want to send them invitations.
Further, in testing Jira Service Desk, when an unknown email send a request to 'support@yesenergy.atlassian.net' the new email address is used as the reporter, but there is no new account created, and the user does not get an invitation to join Jira.
How do we replicate that functionality via import? It's clearly a supported model.
